SHIPPING & RETURNS

RETURN & EXCHANGE POLICY

At Studio P, we strive to provide the best products and services to our valued customers. As a small business, we want to be transparent about our policies, including our returns policy.

Due to the nature of our business, we have a strict no-returns policy. Once an order is placed and confirmed, we begin the production process to ensure that each item is tailored to your preferences. We do offer a 14-day exchange policy if the wrong size/option was purchased. Please note that items can only be exchanged for in-stock items. If you find that the size/option you ordered does not fit or work for you, you have 14 days to request an exchange of sizes. The customer is responsible for a $12 fee that covers the return label and the shipping cost of the new item.

We understand that exceptional circumstances may arise, such as receiving a damaged or defective item. In such cases, please reach out to our customer support team within 3 days of receiving your order. We will be happy to assist you and replace your order.

We encourage you to carefully review all product details, sizing information, and customization options before placing your order to ensure that you are satisfied with your purchase. If you have any questions or concerns about our products, we are here to help. Feel free to contact our friendly customer support team at shopstudiop@gmail.com with any inquiries you may have.

Thank you for your understanding and for choosing Studio P. We appreciate your support and look forward to providing you with exceptional products and service.

SHIPPING POLICY

We are excited to fulfill your order and provide you with an exceptional shopping experience. Please take a moment to review our shipping policy.

Processing Time: Our products are made with love and attention to detail. The production time for each order is typically 3-5 business days (Monday through Friday), excluding weekends and holidays. During peak seasons or promotional periods, processing times may be slightly longer. We appreciate your patience and understanding as we ensure that each item is crafted to perfection.
Shipping Methods and Delivery Time: We offer various shipping options to accommodate your needs. Once your order is ready for shipment, it will be dispatched using the shipping method selected during checkout. Please note that the delivery time will vary depending on your location and the chosen shipping method.
Tracking Information: Once your order has been shipped, you will receive a confirmation email containing a tracking number. This will allow you to monitor the progress of your package as it makes its way to you. Please keep in mind that tracking information may take some time to update after the initial shipping notification.
Shipping Address: It is essential to provide accurate and complete shipping information when placing your order. We cannot be held responsible for delays or non-delivery caused by incorrect or incomplete addresses. If you need to make any changes to your shipping address, please contact our customer support team as soon as possible.
Customs and Duties: For international orders, please be aware that customs fees, taxes, or duties may apply depending on your country's regulations. Any additional charges imposed by customs authorities are the responsibility of the recipient. We recommend contacting your local customs office for more information on potential fees.
Lost or Damaged Packages: Once your order is shipped out and in the possession of the designated carrier, we no longer have control or responsibility for the package. However, if you encounter any issues such as lost or damaged packages during transit, please reach out to our customer support team promptly. We will assist you in any way we can to resolve the situation.

Please note that unforeseen circumstances such as extreme weather conditions or shipping carrier delays may impact delivery times. While we strive to provide accurate estimates, these factors are beyond our control.

If you have any further questions or require assistance regarding our shipping policy, please contact our dedicated customer support team at shopstudiop@gmail.com. Thank you for choosing Studio P, and we appreciate your trust in our products and services.